FlySafair is proud to partner with Bidvest Premier Lounges to give customers access to airport lounges across the country!
For more information on the lounge services, please click here for a broad overview.
Common Lounge FAQs
I didn't receive my lounge voucher via email
We no longer issue vouchers. To access the lounge, simply ensure the service is included in your booking and present your boarding pass at the lounge.
Still struggling? Reach out to us on the phone 087 357 0030, via facebook, twitter or email (help@flysafair.co.za) and we'll gladly assist.
Can I bring my Children?
Children are welcome at the lounges. Children under two years old can enter for free when accompanied by an adult who has the service included in their booking. For children aged two and older, the service must be included in their booking.
Can I bring a Guest?
Guests can be brought into the lounge, but access will be charged at the front counter at the lounge's "walk-in" rate.
Can I arrive early?
You certainly can! Unfortunately, the service you booked for is only good for two hours before your domestic flight departs and four hours for international flights, but you are welcome to go to the lounge a little earlier. They will charge you for the extended stay. The rates are approximately R25 per 15 minutes, but it's best to approach the lounge directly for their specific rates.
Can I use my lounge service booking again?
We're afraid not. It is good for one use only, and only with the specific flight that you booked it with. For example, if you booked to use the lounge with your outbound flight but don't make it to the airport in time, you will not be able to use the service on your outbound flight (unless you booked lounge access on both flights)
I didn't use the service, can I get a refund?
Unfortunately not. The service is sold for a visit and valid for a visit for two hours before your flight departs. If it is not used at the specified time it will be forfeited.
What's available at the lounges?
There are loads of great facilities at the lounges. All of them have comfy rest areas and complimentary snacks and drinks. For a full list of all the facilities available at each of the lounges, please click here.
If I change my flight date/time will the service carry over?
Yes, it will. The date and time will reflect the updated flight details. If there are any questions, please call the FlySafair call centre immediately so that they can confirm to the lounge that your booking is valid. The number is 087 357 0030.
Where are the lounges situated?
All Bidvest Lounges are in the departure halls of the various airports. This means that you need to go through the security check first. Most of the airports have pretty clear signage to get you to the lounges and any of the airport staff would be able to direct you. Click here for the locations of the lounges.
What time do the lounges open/close?
Most of the lounges open at about 4/5am in the morning and close between 8 and 9pm. Check here for specific details relating to your airport of choice.
Can I give my lounge service to someone else?
Unfortunately not - your lounge service is specifically created in your name, for you and cannot be transferred.