Cash Refunds for COVID-19 Vouchers

FlySafair is offering customers two options in regard to vouchers issued as a result of the cancellation of flights due to COVID19.


Option 1 - Use your voucher and get 20% off* your next flight purchase

  • Valid for as long as the voucher it
  • Can be used by anyone on any flight

Want to explore option 1? Click here.


Option 2 - A cash refund

  • Subject to a 45% cancellation fee
  • Processing could take up to 12 weeks due to manual fraud checks


Cash refunds can be requested through our manage booking portal.

  1. go to
  2. log into the My Booking section of the website using your booking reference and the last name of any of the passengers
  3. click the refund to cash button and follow the prompts


Have more questions? Submit a request