In line with IATA recommendations, FlySafair has given customers whose travel plans have been disrupted by COVID-19 and the national lockdown, the option to have their reservation refunded, in full, in the form of a voucher. Customer's who booked on the FlySafair website, and whose departures were planned for during the lockdown period, will have their booking automatically refunded to vouchers.
Here are a few details about these vouchers:
1. The vouchers are valid for 12 months from issue - that is to say that they need to be 'spent' within 12 months of being created, but can be used to purchase any flight at any time.
2. These vouchers are transferable - they can be used to purchase any flight, on any route, at any time, for anybody to fly.
3. Vouchers can be redeemed on our website or through our call centre. To use the vouchers on our website, simply make a reservation as you usually would and enter the voucher details in the appropriate box on the payment page, rather than using your credit card. Here's a link to more info on that.
We look forward to seeing you onboard again soon!