In accordance with the directive from the president, FlySafair will operate our final flight on tonight, 25 March, with the aim to start up again on Monday, 20 April 2020. While we respect that lockdown only starts on Thursday, we have to execute certain maintenance activities on our aircraft to put them into storage before our technicians go into lockdown themselves.
All customers are welcome to make penalty-free changes to flights departing before or after the lockdown. While there will be no penalties, please expect that fare differences may apply if the flight you are looking to buy costs more than the one you originally purchased. This can be done under the My Bookings Section of the website.
Cancellations to voucher, can also be made in the My Booking portal, using the X button on the top right hand corner of the screen. Please note, even if the notification in pink appears, as long as the X button is showing, you can cancel to voucher (see example below).
You can use vouchers at a later date to book new flights. These vouchers will need to be redeemed within 6 months – that’s to say that you need to spend them within six months, but you can purchase any available flights.
Please note, these options will only be available to you until 30 April 2020. If not done by this date, your ticket will be forfeited.
Please visit http://www.flysafair.co.za/coronavirus-and-air-travel for more advice and “how to videos” when it comes to cancelling or making changes to your booking.
Flights departing on, or after 20 April 2020, will still be available for sale via all channels.
During the lockdown, our call centre will be closed. But we have developed a self-help line with several options available which we hope will give customers the answers they are seeking. Alternatively we’ve loaded a lot of information onto the help section of our website and have created several instructional videos on our YouTube page.
All FlySafair staff will be on leave, during the lockdown.