Travelling with pets

We are huge fans of our furry friends, but unfortunately we're not equipped to give them the same level of flying service that we do our human passengers. With this in mind we've made it our policy not to fly pets at this stage.

Service dogs

The only exception in this regard is for service dogs.

All service dogs (guide dog, assistant dog) are carried free of charge, provided the dog is travelling with the owner and the passenger is fully dependent on the animal. Arrangements for the carriage of service animals are to be concluded no later than 48 hours prior to flight departure. Passengers will need to show proof of identity documentation for the service dog, such as a current service Dog ID or relevant documentation, issued by an approved organisation. The service dog must be fully trained and harnessed and will be seated on the floor in front of the passenger's seat.


If you want to know about luxury pet travel, visit PetLounge.

Have more questions? Submit a request